Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Very good quality, threads do not climb
Everything is fine, I order not for the first time, thank you very much!
Good top, but the color is slightly different. Too peach, not beige. Order went full three weeks
Все пришло хорошо, но просто сел так , что мне не понравилось...отдала подруге)
Top came for two weeks) perfectly sat down, such as in the photo. I liked it very much, I will order more other colors)!
The size corresponds, on og-85 cm. I sat perfectly, does not press. Stitched well, straps are adjustable.
Excellent, comfortable top. There are removable cups. I order not for the first time. This one ordered a girlfriend, after she saw him at my place.
Everything is fine
favourite bra right now
I liked it very much
Tops gun. I recommend myself already three pieces bought
Very good quality of goods, prosperity was fast, approximate 16-17 days;)) I recommend girls with small breasts. There are Cups, but in fact without them it looks much better. The lines are a little not acoustic, but for such a price it will quite work out)
I ordered 3 at once, based on reviews) for a long time I tried to find just such tops. With a wide back. I advise you to buy)) but the beige color is more than some peach incomprehensible)) convenient and beautiful and delivery for 10 days is very cool)))
Nice top
Normal top. I gave it to my daughter. At a size of 75A sat better than at 85 V, although so and so it fits. Very elastic. Let's see how it will behave after washing.
The top is steep, but strongly translucent the cups, because they are white there. Replaced with beige and became much better
All right, in size.
Great top!
Top good, I recommend! Pleasant soft apricot color. At 75A sat perfectly. Very comfortable, soft, does not rub anywhere. Internal inserts can be removed. The fabric stretches, a little like an elastic band looks, but to the touch-cotton. He went to Kiev for five weeks.
Great top. I already took the same black from this store and wear it with pleasure. In this color top same quality and size, but the inserts under the chest stand out in my opinion stronger (probably it's because of the color) therefore, they are either removed, or worn top under the hoodie for example. On a small chest-perfectly sits. I have a size of 42 Russian clothes and a chest volume of 89-top villages perfectly. In Rostov-on-Don, the parcel came in 15 days. Thank you.
Quality is super, but on very thin girls
топ хороший. Влюбилась в него, как только получила. всем рекомендую. грудь хорошо поддерживается
The order was issued on 14.11.2020, received only 08.01.2021. Very long delivery!! The goods are satisfied.
Good afternoon! The order was made on 27.11.2020 and arrived in the Republic of Komi on 26.12.2020. The sports top of black color is sewn qualitatively. At OG 92 came up perfectly! After receiving the order washed top in a washing machine with dark clothes at a temperature of 30 degrees, everything is fine, he hasn't changed. Very satisfied with the order, thank you to the store.
Steep top, fast delivery. Very satisfied with the purchase.