Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
заказ пришел за неделю!!!
Liked sehod
The parcel received quickly, well packed and still put a gift in the form of a keychain, very nice...
Delivery is fast, to Moscow about a week. The store sent the same day. As a gift put a keychain, nice)) the size came as ordered 80/200. The angle is large about 30 cm (on my mattress is 25 cm high norms) the material is pleasant. Photo attached.
It came in integrity and safety, corresponds to the description! Seller recommend.
Sent instantly, 10 days delivery. Thank you for the gift-a cute keychain. Soft, does not rustle
заказываю наматрасник не мерный раз! всегда довольна качеством, очень быстрая доставка, меньше недели шел! всегда теперь буду заказывать тут! рекомендую. в целом хватает на 2-3 года непрерывного пользования.
Packed well, there was a month's parcel. Good case =))
Great. In size just. Does not get wet.
The order corresponds to the description. Well packed. In addition, I was a gift keychain. Delivery was fast. Thank you for your accuracy and quick response. I did not communicate with the store directly.
i get after 55 days, probably of covid-19.. looks great corect size.
super
Очень классный наматрасник, не пропускает влагу, проверено детьми)) довольна покупкой.
Ordered 09.01.21 received 19.01.21, delivery fast. Quality compared with Ascona cover for 4, mohair thinner and side part is very thin, but considering that the price is almost 3 times!!! Lower than buying in Ascona-will go! I hope it will last at least 2-3 years. In general, the product is satisfied... Extra 6000 K On a cover from Ascona I do not have
Delivery fast, in Kiev came in 2 weeks. Water does not really pass. Not much strains that he rushes, especially at night. The only thing that after washing it did not sit much (washed with bed linen)
Доставка в Кузбасс за три недели. Приобретал для матраса Орматек Комфорт Дуос 160х200 см, после получения и стирки, наматрасник введён в эксплуатацию, на матрас сел хорошо, есть небольшой запас по высоте матрас, длина и ширина соответствуют размерам матраса, материал верхней части - что то похожее на махру, приятный на ощупь и не сильно шуршащий, по бокам сетчатый материал. В общем, товар понравился и можно рекомендовать к приобретению.
The case is excellent and the delivery is fast.
22.122020 ordered 8.01.2021 parcel came Russia. Penza. The goods are satisfied. Seller recommend.
Delivery mega fast, packaging good, quality also Worthy, no smell, water does not pass, sewn well! Thank you to the store for the gift!!! I advise everyone
отличный наматрасник, между прочим в Асконе точно такой же, но только в картонной коробочке за 8300руб. продают!!! доставлено за 18 дней в Кузбасс, это с новогодними праздниками.... упакован в дополнительный прочный мешок на замке-молнии и продавец ещё вложил подарочек (брелочек для ключей)....мелочь, а приятно
Does not let water pass.
Заказываю 5й раз всё супер.
Размер соответствует. Влагу вроде не пропускает. Сам материал если мять, кажется что хрустит, но я не думаю, что это будет неудобством. В любом случае, этот наматрасник стоит дешевле чем в асконе или орматеке. Спасибо продавцу!
It came before the specified deadline. Packed in three packages. As a gift put a keychain. Cloth top Terry, with a membrane. On the sides is a mesh on an elastic band. Still on the mattress did not try on, but the test with water has already done, really water does not pass (last photo). I will complement the review, I will tell you how the mattress cover is in use.
Хороший намотрасник, простынь не скользит.