Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Me and My households are delighted! Thank you (Gusak and the shower left from the previous...).
Connected, works as it should work, only the pressure slightly weaker became, but it's not critical. The temperature keeps stable. Let's see how long it will last. At home I have, dear is from a well-known manufacturer, five years works even without maintenance. This product has one minus exactly, if you need to disassemble the thermostat for cleaning or replacement, then without damage to the end Chrome plug can not do anything. The manufacturer left a small hole so that except for the needle to do nothing else, and the needle naturally do not remove the lid... Alas, loss of appearance is guaranteed.
good one
Super Mixer for humane money
Seller handsome! sent quickly, packed well, quality mixer!
Excellent mixer, as you want, can put at least on the left outlet of hot water, even on the right. Easily flip the handles for ease of use and easily tort the water temperature to the stop of the regulator. In general, I recommend for purchase.
Compliant product, rather satisfied.
Доставлено быстрее чем за месяц, правда упаковка была повреждена, содержимое без внешних повреждений, пока что не устанавливал, как работает не проверил.
We use the mixer for a week. Its functions are performed, the family is very satisfied, because. Do not need to constantly adjust, set the temperature once and use. Shower room and faucet came from the previous mixer.
Faucet Super
Классная штука. Вечером и с включенной стиралкой смеситель отлично сглаживает перепады. Да, они ощущаются, но перепад длится менее секунды. Живу на 12 этаже, проблема была острая. Монтаж простой, в комплекте шла небольшая катушка фумки, которая не пригодилась, ибо в комплекте же лежат резиновые прокладки. Словом, с задачами справляется на отлично, жалею, что раньше не купил. Посмотрим, как покажет себя в плане надёжности.
Good qulity
Nice crane. Threads output are replaceable, suitable for long gums, but need new rings-gaskets.
До Челябинска за 20 дней! Кран отличный, работает замечательно Установка обычная, подключения помечены наклейками, горячая красной, холодная синей. Посмотрим сколько времени проработает
Cool thing! If anything, I'll add a review! Thank you store!
The store sent the order the next day after registration, to Tyumen reached the order in 3 weeks. Everything works well, there is not a large temperature difference when water is turned on, but the Mixer immediately regulates at the set temperature. Cool thing recommend
It came quickly, the mixer is beautiful, installed, works without complaints
Nacheu with minuses, bad fall, as a result on the mixer Dent and a cup crumpled. It works normally when the washing or washing of the toilet runs out usually 2 3 Degrees +-. So the 38 degree mark is not exact
OK.
The thermal transfer is delivered safely and safely. Heavy weight 970 grams. The transfer is set as all wall-mounted transfers are old and new, even eccentric are unnecessary, if you have an old one in order, the shower head fits from the old one, but the spill will only fit flat. Isliv and shower change places you can need two hexagon 10 and 8. thread diameter metric M16. you need to install cold water where the red button is. Options three; 1 change the pipe eyeliner, 2. Flip the diverter and third swap the water switch with the thermostat. On the edges of the transfer of the plugs they sweat like a cork and under it a screw under the cross screwdriver. The rest is a matter of technique and skillful hands. The transfer is more convenient to use when it stands as in the picture. The water keeps the temperature difference is not large. For such money, I liked it, izyanov did not find it. Personally, I changed the pipes in places, and then bought a flat cast. Go to the store with the distributor or unscrew the adapters.
Это мой первый термостатический кран для ванной. С установкой пришлось сильно потрудится: купил дополнительно два переходника. Левый кран двухходовой: вверх душ, вниз- кран. Правый кран - это регулировка температуры. Она на удивление постоянная, без скачков температуры, лишь немного меняется общий напор воды в зависимости от включения других потребителей горячей или холодной воды в магистрали. Доставка - месяц, но оно того стоило)
To P. Pb. in 9 days. Pipe GVS on the right, everything was connected, shower on top, faucet on the bottom) while 5!
Mixer good. In appearance and a sense of quality. The thermostat works quickly. Let's see how much works. Seller recommend.
It came pretty quickly. Packed OK. Visible damage and scratches are not present. How to Install I will add a review.
Before Yekaterinburg, the parcel came in 23 days, the track was tracked. Goods quality, immediately screwed. Slightly adjusted eccentric. Rearranged: Top-shower, bottom-watering can. He took it from the old Grohe mixer. Did not fit-Tekla. I turned on my brain and did some work. Namely: In the old version of the watering can there were 2 round pads + plastic holder. In the new version: removed the average round gasket, and to her place moved the plastic holder + additionally pulled a standard flat overlay. Screwed up. Beauty! The faucet turns, the water does not flow. Who has a tool and hands will turn out and do not need to spend on a new lake. Tape FUM did not come in handy. The mixer works-there are no more drops. Of course you need time to play. I'll add it later.