Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Product as described, recommend!
very good condition
very good quality
на вид не плох. конструкция проста.
Super fast delivery, product is not tested yet.
Отличный кран, жаль шел долго. Не пригодился.
To the store and goods claims there are no, the crane itself is very high quality, sending the goods very fast, but in our case the failure with transport quality, the crane when transportation bent, the money returned, now I'm afraid to order, so that again I do not repeat, although I see others all comes in integrity, probably just I'm not lucky ((
In appearance, very high quality, have not yet installed
Description exact, went 3 weeks to Moscow. Packed at 5. let's see how it will serve.
At first faucet looks well made according to price. I will write additional feedback after installation.
Came quickly, packed well, the quality is not very bad, there was no damage to the painting. Brass inside does not bloom. Without characters on the pen!
Great. Quality worthy. Delivery is fast, courier to door.
Crane Super, took on a sample, I order the second
Good Goods, the quality is excellent, there was a small jamb on the crane, opened a dispute and the store returned some money.
toppp
Everything looks fine. Not yet connected
Nice object. Nice packaging "box". Very fast shipping. Congratulations and thank you!
Faucet exactly like the photo came without any risk or detail, beautifully packaged, quality looks very good and pesadinha. Arrived very fast
Mixers are quality, as in the photo. Satisfied
It came very quickly
I ordered 2 such cranes of different colors, but of the same size. I received correct colors, but one crane is not the same size. Contacted the store, reacts quickly. Opened a dispute and returned a free crane to the seller. The money was returned within a week. Then I ordered another crane and another color-stateless steel, as the color is chrome, ordered by me earlier, did not like-leaves all fingerprints, 100% will be visible soap cash immediately. New order arrived in a week from China and this when ordering 11.11. The seller is good! Regarding the quality of the faucet: the inside of the faucet, which will be hidden in the wall-brass (Very Heavy, good). But I will describe in more detail after installation and opinion of qualified plumbing. There is no spare cartridge in the kit.
Quality goods. Heavy, excellent Chrome. Fast shipping by Courier
very accurate
The mixer came in 6 days, painted perfectly, heavy, looks like pictures to us. In operation, I have not been used yet, after installation I will try not to forget to leave the addition to the review.
Order in Lipetsk came in 12 days, all in excellent condition, not yet used.