Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Fast delivery from Russia, works normally.
Top. Very good
Everything is fine, montored. Connected. configured. delivery is very fast. thanks to the store.
Everything has come in good condition, you have to prove it
Excellent, checked everything works! Excellent quality, I take it not for the first time, it works! Everything is OK, the description is true. Thank you. This product I purchased with an expansion of MegaBonus and saved already more than $800. Expansion helps to get real keshback!!! Please use my reference https://megabonus (Point) com/Invite/sjedfglpicwxjaev5 copy and replace the word (point) with the symbol.
Fast delivery to door in 7 days. Very pretty product and store. Suggest,
The goods are received, but not yet checked. Received quickly.
Received quickly, days 5 to Samara. Connected, everything works. You can take it.
Excellent quality, I take it not for the first time, it works! Everything is OK, the description is true. Thank you. This product I purchased with an expansion of MegaBonus and saved already more than $800. Expansion helps to get real keshback!!! Please use my reference https://megabonus (Point) com/Invite/sjedfglpicwxjaev5 copy and replace the word (point) with the symbol.
Everything works fine thank you very much!!!!
Delivered by courier. Works.
Excellent. I did. Works well. We have to install it. Thank you.)))
Получил заказ через 13 дней после заказа курьером Новой почты с доставкой на дом. Товар полностью рабочий. Сразу установил и работает. С установкой и подключением проблем никаких не возникло. Хороший домофон. Продавец внимательно читает коментарии к заказу и молча выполняет ваши пожелания. Рекомендую.
Покупкой доволен! Качество картинки на хорошем уровне, даже в кромешной тьме видна обстановка в подъезде! Докупил модуль сопряжения и выкинул трубку подъездного домофона. Теперь и звонок квартирный и домофон в подъезде работает с этими одним видеодомофоном. В разрыв питающего провода установил выключатель, чтобы отключать устройство, если хочется тишины! Рекомендую!
Отличное качество, все ок, беру уже не первый раз. Спасибо. Этот товар я приобрел с расширением MegaBonus и сэкономил уже более 800$. Расширение помогает получать реальный КЕШБЭК!!! Воспользуетесь моей ссылкой https://megabonus(точка)com/invite/sjedFgLPiCwxJAev5 Скопируй и замени слово (точка) на символ.
супер быстро, само устройство полностью выполняет свои функции, покупаю 2-й раз
Thank you very much all is well
Excellent intercom, I take the second one, everything is super, thanks to the store and the store.
Everything was delivered quickly, safe and sound. I recommend
For Russia, very fast delivery, two days and goods from me. The store answers any question. Good quality goods.
Well described.
Intercom is beautiful! There is everything you need and even more! Looks very good! Panel with a wide angle! Screen of excellent clarity! Delivery from the Russian salary 4 days. At my request, the store sent with internal BP and Russian inscriptions! Ps buy advice: take with the panel! It is wider and video quality is higher than JBL and ComCom;-)
Delivery from Russia. 4 days Courier in M. O. checked everything well. I will install and add on work.
Take it safely!
Delivery week. I order the second time. Super