Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Fantastic
Super thing for such money... I recommend who has children...
muy bonita pero no hay tanta luz y lo malo que no se graba la voz solo duran segundo pero por el precio vale la pena entrega en 3 días a España
It's spectacular.
מגניב
Toy-the night light is very cool, we did not even expect. Good melodies and lights well in the dark) I recommend to buy
The night light is cool, took one of its children, the second as a gift, glows beautifully, music plays, the children were delighted!
Wow that's very cool!
I really like the projector! Gift to my daughter really liked! thank you
Нам понравилось, сын не отходит от этого светильника! Просто чудо
Заказываю уже 4й ночник и в полном восторге! В подарок отличная вещь! Заказала 25 декабря в 22:57, а доставили домой с курьером уже 27го декабря! Даже не ожидала, что так рано ещё и перед новым годом, когда во всех магазинах завал. Огромное спасибо продавцу за качественный товар и супер быструю доставку. Однозначно рекомендую и сама буду заказывать дальше
A good thing, everything works, everything likes. The only long waited and thought the toy would be larger. Thank you. Recommend.
Everything perfect
Toy class store well done
The goods are delivered in 1 month. Everything is as in the description. No smell. The child is very happy.
Nice product, happy kids
Looks expensive, reached 7 days in the Arkhangelsk region, a heavy toy. I'm waiting for Ng to give the child.
It came in a week, a small night light, a legend. We fall asleep under the stars)))
It's very cool as the description
thanks
I love it, I tried it as it is a gift but I liked it very much as it illuminates very well the shape of the stars.
Love it❤️
Super
It's a lovely night. Pleasant melodies, good plastic, excellent appearance. The child is delighted.
Product compatible with description, materials good quality, dzwięki and Melodie as per the toy pretty decent.