Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Спасибо!Чайник соответствует описанию.Стильный лаконичный дизайн! До Сочи доставлен за 13 дней .Все довольны!
Very satisfied, quickly delivered
Everything is perfect. Ok.
The kettle is good. Included adapter from Chinese plug to euro. Instruction in Chinese-I look through Google-translator with a connected camera, everything is clear. Connect to the phone for setting the temperature yet could not-does not see my phone, I'll try it later.
The speed of delivery did not interest me, but it was important for me to deliver the SDEC, about which I wrote to the store. He confirmed that the delivery of the CDEC, once I paid, he wrote, that shipping from China and only after my threats to write negative feedback, he agreed to send the SDEC. I took from купоном-15 $30 $, for a full price of 45 $ You can buy cheaper in offline. I took a purposefully version of China because. There are devices in a smart house and they are all Region China. Water will fall into the pen and short if the fullness of opening the lid (photo drops with a red arrow). The adapter can not be used, it does not withstand high current consumption by a kettle and will quickly burn, because of the adapter, touch buttons and Bluetooth are buggy. Took from the old kettle a cord with a euro plug and rearranged the non-wire from the black chip (photo), for 4 PDA photoreport replacement cord. The kettle is noisy, and sometimes even shoots, the nature of the origin of these explosions is not clear. The heating element is not subject to replacement, the kettle is disposable ..
I have received it in 2 months but according to the product. It works very well and I enjoy it
Kettle for China (connection via Bluetooth), to connect to Mi Home, you need to put China in the settings of the smartphone region, then the program will find a kettle. Water boiling and heating and without connecting through control from buttons in any country.
Everything is whole, it works well, but I can not set up heating
Box crumpled ....
Everything is fine
Is fast
Everything works cool, it reached Nefteyugansk in 10 days!!!
Very good everything
Everything is OK, it works. Through China all is in the app. Took for 2 900, 11.11.2020. In ekb for 13 days
Everything is fine
Came for a week in Mo, checked, works fine, in the application there is a real temperature visible, the store respect recommend
Delivery Super 5 days to Minsk all class
Everything works, very cute. Recommend.
Ok
The kettle is good, did not expect the buttons to be in Chinese, but it's not fundamental. The rest is a full original with an adapter for our sockets.
The kettle is good. Came scratched on the lid. Repaid denyushka for it
Good good sound men
Received very quickly, delivery to Moscow 4 days, while did not check, but karobka whole
Came in time. I didn't. The kettle itself is without complaints. Great stuff.
Good