Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
The alarm clock is great! Highly recommend. I have a problem that I can't hear my alarm clocks, switch to 100 times. And here it wakes gently, you get up without irritation, because you do not jump up under the call of an alarm clock. Somewhere in 40-30 minutes before awakening begins to slowly turn on the backlight, simulating dawn. I'm very pleased with the purchase. Can be used as a night light. There is a timer and it will automatically turn off, even if you fall asleep. In the complete set detailed instructions, you can quickly understand. Works either on a battery or power through a wire. All in the kit is.
5 stars for the honesty of the store, but I unfortunately did not receive the alarm clock.
We are very pleased, we love him with the whole family
ok
The goods came quickly, there are 2. alarm clock., Radio, 7 melodies. Very bright,
All work, I give the package is not crumpled... thank you
The alarm clock is excellent, copes with its functions for 100%
Brought in two weeks. The box was delivered by Pinka method from China by ballistic trajectory, judging by the safety of the package. However, the contents are safe. Works as described, everything is fine. Nice alarm clock.
Came fast, looks like everything is working, looks very similar to my existing Phillips alarm clock. Bought it is as a present hopefully they will like it.
All OK
Excellent!
Order went 3 weeks To the alarm clock itself there are no questions But there is to delivery First, the box came crumpled (and I ordered an alarm clock for a gift) Second, the box was opened! This is inconceivable at all
7 items were ordered. 7 items were received in 3 separate shipments. items are as described. boxes received were slightly damaged, but the product itself was not damaged. store kept me informed with shipment tracking. 5 stars overall.
Looks a little deshmansko. Functions have not yet checked completely.
good instructions, workt perfect
GOOD
Order arrived quickly, from China in 2 weeks. The lamp looks beautiful, nice materials, the sound from the speaker is acceptable. Everything went all the way. It shines bright enough to light the whole room.
Good alarm clock - works properly, both dawning and dusking, nice FM receiver - managed to find 50 stations.
In general, I liked it. Sound good.
Works well. Everything you need to know is described in userguide.
Very cool thing! Everything came intact, the box slightly crumpled, but inside everything is in excellent condition.
product looks very nice, impressive looks and design. love it!
The alarm clock is very cool! There are no complaints to the alarm clock itself. But the package upset, the box came crumpled
Product conforms to the description and fast delivery
The second time I order for this year-first to myself in the bedroom, now to children. Works perfectly, before that used Phillips-nothing inferior. And pleases the possibility of color change mode. Shipping fast. I recommend the store!