Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Perfect for small spaces, without frets W aisle. Rides after swojemu, not holding Sie Lini straight. Radzi wearing with dust and my long włoskami. Miłowanie is just a piece of cloth so not zwracałabym it notes when buying
good products
Quality adekwatna for Price, simple, quiet and as far as effective robot. Function MOPU is very symboliczna.
Dust disappears
Perfect thank you
Excellent vacuum cleaner, although they write that the Chinese have left comments, but everything sucks, sand, hair and small trash. It came quickly, faster than in Joom came. Satisfied, for this amount it is super. ATP.
Pretty good for the price
Ordered for the second time, first time was a problem with cleaner, now is all ok and works. Seller nice. Recommend.
Works as described. Home care with many hairs on the floor, can lock the propeller. Collect much dirt.
It works perfect, for the price, he picks up the hair of the dogs that is what was expected, it came a lot sooner than it said, great
Best product
I am pleasantly zaskoczona that works Poki Co. Some must pojeździć lest all gather but as per need daily vacuum suction okruszków and hair gives trick
Noise is too seriously.
Works very good
There was a delay due to a pandemic, but I received the parcel. Good product, Since it has a weak dust absorption capacity, it can collect light dust. wool etc.. Thank you store!
Well vacuum cleaner, and for such money, even excellent. We have laminate everywhere, so it goes everywhere, small trash, hair and wool collects on Hurray. Enough for the claimed 70 minutes.
works great! Great price and value.
toy
Not fanstatic but able to collect dust and hair.but abit noisy.
ótimo custo benefício
Demorou muito para chegar (comprei dia 01/06/20 e chegou 11/08/20). Entrei em contato e sempre me respondeu. Ele é super leve, faz um barulho mediano, mas cumpre com o que promete (não é perfeito, mas ajuda bastante). Tem que limpar o espaço da poeira que é pequeno. Só é burro, precisei andar do lado uma vez colocando o pé pra aspirar onde eu queria pq ele fica indo pra lados aleatórios
Bravo, from 21 Yuli, Nyama and mesets... Robot E is perfect... Препоръчвам търговеца
Nie zastąpił niestety mojego odkurzacza, ale jest bardzo pomocny w codziennym sprzątaniu. zbiera kurz, sierść i włosy. jeździ chaotycznie, ale daje radę. jak za te pieniądze jest wart zakupu. polecam. wysyłka ekspresowa. produkt dostarczony kurierem inpost.
Good product
Great job and early delivery!