Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Very long waited, to Almaty almost 3 months. But I ordered for the new year + pandemic. The store answers quickly, helped in solving questions. The light itself is good, the remote works fine, I recommend taking with the remote. Slightly noisy cooling, but within reasonable. In general I recommend
Delivery tmolom fast, Courier DPD brought straight home, everything is super, the quality is excellent
Three days delivery from Russia to Tula. The courier brought it home. I'm buying a second device here. Everything works! Recommend.
Very good equipment, all according to the description of :)
O produto e muito bom e de ótima qualidade, chegou tudo bem protegido. Fui taxado mas o vendedor declarou o valor que eu pedir pra ele. Super recomendo, farei mais compras com esse vendedor.
Top store, attentive and direct. All arrived in order without errors
I do not have the strength to open and take photos again. But it's exactly as he said. I ordered both the 60W and the 150W very pleased ! Thank you store ♥
Всё отлично!!!
Very sensational! Bought a softbox godox P90h and was very good! Who wants to make video, has better option cost benefit
Very good
Super attentive, ordered to decrease the value of product to not pay much tax. Just being taxed, but well below. Without doubt new buy this store
Everything came as described and even so faster than what I expected. Amazing delivery :)
Good product, very fast shipping
the best purchase I had here, arrived in brazil in less than a month. Very attentive store.
Produto excelente! Veio bem embalado e funcionando perfeitamente. Comprarei outro! Muito obrigado.
Arrived as advertised, with all the accessories that contained the ad. For Brazilian, the force is in a different standard, but is a connector like source pc, just find another equal with the output in our standard, but could adapt the original with a "T". The construction of colored filters is low quality, but if tear think is possible reuse the frame in a plastic colorful new. For BR got a rate of over 100 dollars, but still worth paying and receive the product, because it was cheaper than in country. Overall very satisfied and plan to buy another so possible with the same store!
Show de bola.
Excellent product, fast shipping and great store. I recommend it! =D
Everything is fine, I recommend!
Pleased
All brought very quickly! The quality of the goods is satisfied, I use regularly! I advise everyone who needs high-quality bright light. This is the best you can buy in price/quality ratio. Cool that the kit includes filters, ordered more to this light softbox with honeycomb M turns out pts steep directional soft light!
It was excellent and fast delivery
The product arrived in perfect condition. Did all the tests. Bought the full kit. Arrived on time here in Piauí. And best of all, not taxed. Ordered the store to declare the value of $40.35. Can buy without fear.
Very, very, very fast shipping. 5 days, and the orders arrived! Wow. High quality! Nagyon gyorsan megérkezett, 5nap alatt. Nagyon jó minőségű termék.
I received the parcel. Everything is very well packed! The Illuminator is just great! Maybe buy another one. I already not the first time I buy goods in this store! The employees of the store are great people!