Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Alas refused to buy as at Customs problems. To the store pritensiy no
The store is a bomb, the chair is a bomb, all the bomb is real.
Norm chair for its price. Packed in a bag and a box, nothing broke. The assembly is intuitive, fastening and hexagon in the kit. Delivery of business lines about a month in Nizhny Novgorod. But most likely the holidays were imposed, so it would be faster.
The chair was sent almost immediately, the transport company failed, hello to her. The chair itself is excellent! Soft! Convenient! For my 90 kg is perfect. Going in 10 minutes, complete set! (For convenience, there is an instruction that is not useful). The color is good, the seams are good, nothing sticks out anywhere. The store kept in touch, went to the transport company himself, well done. Recommend!
A good chair is very comfortable) a pillow with a vibro-massage. Collected in half an hour. There was no damage. Thanks to the store, I recommend))
Delivery to Moscow by business lines from уссурийска 3 weeks. The chair is excellent! I collected it myself in 15 minutes. Instruction in English with pictures-everything is clear. In the set to the bolts put a hexagon. The store is sociable, answers quickly, does everything possible for his customers. All parts of the chair look quality, even the cross is sooo heavy-the quality is visible. Thank you very much seller!
Excellent chair for a child, teenager, adult not large dimensions. It was about a month of "business lines" from a warehouse in Russia. It came whole, without defects, with a USB. The weight withstands large, but the width of the seat is not large. Took as a gift for Ng child 7 years, the growth Reserve on the back is large, for a child 7-14 years old is ideal. For an adult male 195 cm tall, looks like a toy)))) for its price an excellent chair, analogs are 2 times more expensive for us.
Thank you very much to the store. I highly recommend this store and the seller is sociable. It came exactly in a month, even before the deadline for 3 days. The chair did not disappoint, very high quality for its price, really liked it, looks like a throne! It is collected very quickly, the instruction is included. In general, very satisfied, thank you!
Всё отлично! Сборка заняла минут 30. Сын доволен как слон. Спасибо. Продавец отвечал на все вопросы оперативно. Советую.
Chair class!!! The quality is good, the price is more than joyful (who doubts, not worth it). I recommend definitely.
Norms so high chair for your money
The chair was almost a month at the last moment the delivery time was reduced by 6 days the purchase was satisfied with the pillow with the massager very much noisy but I do not need a cool chair.
There was a broken one clip but not critical for gluing
Кресло отличное ,собрала быстро .Пришло за 2 недели (задержка из за праздников ).Для такой цены вполне хорош . Спасибо
The chair is very cool! All the details are in place, vibration in the pillow works. Ordered 14.12.20 came 12.01.21, it turns out almost a month before Chelyabinsk, ordered from Russia.
Ordered on November 11, on sale. The product turns out to be over and I was offered to wait. Waited almost 2 months, took off on December 9. Pretty nervous, no number track. The quality is excellent except for the foot rest, it's some kind of not thought out, it Grums brynchit. In general, completely satisfied with the chair.
Привет, стул нормальный. Не воняет, собрался легко, сам не сидел, ребёнок доволен, снизу сиденья ткань прибита степлером, это не понравилось когда собирал, а так не видно. Кожзам нормальный вобщем-то понравился. Ещё раз с праздником, спасибо
Chair otpad
The goods are received, the quality is excellent. Thank you
Hello, the chair is excellent, she did the assembly herself. The quality is excellent, without scratches, whole and not broken.
It's worth your money.
Fast Delivery
This is the best chair for your money, came whole at the warehouse
Everything came without damage, the child is happy... Seller recommend, reacts quickly
The quality of the chair is excellent! Delivery is very fast! Very satisfied, I recommend to buy!