Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Very good quality /price ratio
Everything is cool, I quickly recommend it)
Bardzo dobry głośnik. Jestem bardzo zadowolony, basy na plus. Trzeba uważać bo potrafi skakać i się przesuwać stojąc pionowo pod wpływem drgań od basów.
The column is the same as in the picture, the sound is very much even liked. In general, I recommend)
Very good sound for such a small case. Quality materials. There are no minuses
Speaker very good quality. Music odtwarzana in quality as in głośnikach high grade. Goods arrived in 2 days of purchase. Recommend
The column came in excellent condition. Thank you.
Kind all evening, the goods came on time, good sound, as u wanted, everything is very like, I recommend to everyone, you will not regret
package took forever to arrive, probably because Nigeria's postal system hasn't fully recovered, but it came intact , awesome as expected. ✌️✌️✌️
OK OK
To the Moscow region stupinsky district reached a couple of days very satisfied with the store I recommend
Deliver in 2 Days (including weekends).Good product. I recommend this store :):):)
Perfect, fast shipping and sounds great
A beautiful column, sent 4 days after placing an order, the delivery was from Russia, came in a week everything works fine, the phone ended immediately, loud enough, the bass is very good, delivered by courier to the house through the IML delivery service I advise to buy
I ordered Speaker, THREE days ago?! Order time: 10:51 Sep. 13 2020 And today, on 11.10 Sep. 16 2020. Speaker is HERE!!! WOW!!! In three days, from order to Zagreb. Seller sent it from Germany, so, without taxes, because package is from EU, nice packed in hard box, 100 stars! Not in use, yet!, but red one, just like in picture!!! Thank you store.
All OK!
5 stars
Отличная колонка.
Pristatė labai greitai, pakuotė sveika, kolonėlės surinkimas kokybiškas. Labai stiprūs žemi, kaip iš tokios mažos kolonėlės ir tai man labai patinka. Ant viso garso leidžiant, garsas nėra labai švarus, bet ant vidutinio garsumo klausytis pakankamai malonus garsas. Sako po, kurio laiko garsas tampa švaresnis, garsiakalbiai prasimankština. Žiūrėsim. Kol kas esu labai patenkintas.
Szybka wysyłka z Polski. Zdecydowanie polecam
Несколько минут работы в эквалайзере, и звук идеальный. На счёт мощности 25-ти ватт там нет. Доставка до ВКО была 2 месяца.
Все класно Рекомендую!!!
Посылка доехала до Иваново за 2 дня, все оперативно и быстро. От колонки я в полном восторге, хотя скажу скажу, что особо в них не разбираюсь. Басы мощные, звук не хрипит при большой громкости. Заряда хватает часа на 4-5 примерно. Рекомендую.
Все отлично, колонка супер. Пришла быстро.
Доставка EML до двери за 10 дней. Колонка рабочая. Играет отлично и громко.