Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Thank you! Very fast! 3 days and order from me The sunny day failed to check. But from the window something can be measured. The points on the object are not visible. Only the camera saves
Very good
The order came quickly, specifically this parcel can not be checked now, but I already used this model. No complaints
Товар пришëл в целости и достаточно быстро Доставка в Ленинградскую область из Москвы за 3 дня (с момента заказа до получения через курьера IML)
Delivery quickly goods as in the description everything works fine with the store did not communicate possibly expensive but it is worth it for constant use better not need to buy can safely seller recommend all successful purchases to the seller of good sales
Молниеносная delivery and excellent device, I recommend
The goods shipped on the day of payment, delivery to Petersburg 3-4 days. There are no comments on roulette. In the afternoon, in cloudy weather, he fired 53 meters from his hands, the next object was OK 130 m, he didn't. Measurements make quite slowly, compare with the office Lake, according to the feelings, the measurement makes in 1,5 -2 times longer. Not critical, but not familiar yet. Measurements were not yet made only in the street, in daylight, in the rooms tried. I'll work again, if I find critical, negative moments, I'll add a review, if you did not complement, then everything is fine! )))
OK
Great device
The device is super. Works as stated. The truth of the sigh about the electronic visa-slightly exaggerated-you can still aim sooo roughly, which is logical. Delivered to Moscow days for 7.
very fast delivery 5 days from China for an item not in local stock. Your good. products of good quality
Delivery fast was.
Not a bad device
Works at 118 m distance inaccuracy at 0,2-0,5. At the height of the building. Tripod when measuring is mandatory. The slightest vibration is enough for inaccurate measurement. I recommend doing electrical work! The metering runs on the street much faster!!!! Arrived quickly about 12 days! With the store did not communicate!
All OK. To Brest in 35 days. The store Super, at the request, indicated the cost of the parcel in 15 UE (for customs). Checked everything works. Took on 120 m. In the kit new batteries (to include them you need to remove and remove the film).
The goods are satisfied, everything came in time.
Excellent range meter with many functions (shows angles in two planes), function of indirect measurement (at the corners), etc. The camera perfectly helps aim at a long distance. Took 120 meter by 11.11 for 6550. Sorry the Bluetooth function was drunk. 4 Measuring points, digital level, a bunch of settings. Great device. Delivery to door.
The order came quickly within 1,5 weeks. Packing whole. The goods are in excellent condition, as in the photos.
I buy a second time. The first range finder was welded at work). Delivery-3 days, apparently was in Russia in stock
I came quickly. Everything is fine, the device is super.
Amazing this guys are professionals
As described. Always good
Great store! Very fast delivery if you order from Russia, I was brought in two days. The seller in touch, answered all the questions of interest and answered almost instantly. The device itself works perfectly right away from the box and does not require additional settings, the only downside is fashionable to consider the absence of instructions in Russian language, but on YouTube you will find a great video instruction. To purchase I recommend!
Brought the courier in a week, unexpectedly so fast, works fine, I recommend!
At the level of Leica D5, closes all tasks of the field site. At 80 m eye shadow