Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Same as photo, good quality fabrics and very fluffy and soft. It arrived before the scheduled date.
That's great! Top quality and very beautiful and practical because folds in bag! I recommend!
All as in the photo! I'm happy with the goods!
Very pretty girl for the baby. Exactly corresponds to fotogrfiya.
I ordered Grey with stars, I like it, recomended
Product is very good and just as described. Just a bit disappointed by the time it took for delivery. It took almost 1.5 month to get it delivered.
Fast shipping. Quality goods. They did not communicate with the store. We bought for a gift, everyone was satisfied.
Beautiful.
perfect
Arrived before time is the second I buy recommended
Good product - thank you
Everything is the same as in the picture. They took beige. Washed it. The insides are all taken out. It is very convenient
Item not received the first time a dispute was opened and I was refunded the store was listening following the refund I made the order for the second time. I received the article very quickly I recommend
Just like in the pictures, I expected her smaller, but the size is perfect for baby evolution not just for the first few months. For now seams well, zippers work, it needs to be used, but it looks good!
Oboldenaya litter. Fabric hlobkovaya, quite thick, like old Soviet sheets, very pleasant to feel, foreign smells or not. The padding of the sides is very dense, the bottom mat is made of medium hardness of white foam rubber. The bottom mat is on one side with navel pads, the other side is smooth. The entire envelope is fastened and turns into a bag with a handle, it is very convenient to take with you. On the side and on the press of the litter there is a snake to take out the filler and wash, it's just super, most of all, it worried me how to wash, everything is provided here. All the zippers on the outside, the child will not reach them and will not hurt. From below, or in the folded form outside, the fabric is very dense as on laptop bags. Everything is very good and neat. Recommend. The lower part can be opened, it is fixed with a string and extra. Pugovets, so it does not reveal itself. The goods are above all praise.
Very good quality
Ordered on 10/03 and the product arrived on 10/17, very fast! The product is as described and exceeded my expectations! The mattress, pillows and fabric are soft, have a beautiful color and didn’t come with a smell. It’s possible to remove the pillow cover and the surrounding cushion to wash the filling. The finish came flawlessly, the zippers run easily and the button that holds the bottom closes well. The lace fabric is thin and probably tears easily, but it’s only a detail since it isn’t necessary because there’s already a button to close. I strongly recommend this product and thank the store for the good quality! Thank you!
Thank you so much! Very good quality!
Excellent product. Exactly as described. Highly recommended to all.
Perfect! Conform to the picture
ともだち present so cute!!!!
Beautiful the stra board .. arrived well packed and in perfect condition and very fast very good store
Хорошее качество и материал!
Precies zoals beschreven goede snelle levering
Я осталась довольна покупкой, очень круто ,что гнездышко складывается в сумку,на ощупь ткань приятная,в общем советую к приобретению