Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Très bien
Thank you very much for the parcel, very promptly sent and quickly reached, thank you to the store for communication and understanding. Everything is fine, but the box was damaged by the Mail powerful
Absolutely perfect, pretty good stuff, nothing flimsy. The box came a little chafada, but the perfect interior.
The parcel came a week before the apartment by courier, there is no damage, the goods correspond.
пока все норм
Good stuff. Not the most durable, the functionality performs, you can take)
Very fast delivery. I ordered my mother for a gift, this grater, just a carrot shredder, cheese, cabbage .... already tried. Plastic of course for such a price is not super Puper quality, but if the force does not apply and bricks do not rub, then everything will work.
The product fully corresponds to the description. Came only for 8 days. I'm very happy with the purchase.
70 days delivery The handle is not very convenient to install and remove.
Turk Super! The goods were delivered to the address. Cool!
Vegetable cutter ordered January 6 received January 21, in Khanty-Mansiysk. The store sociable told me where to be my goods, the vegetable cutter corresponds to the description, the goods came in the package, all the whole, thanks to the seller, I recommend the product!!!!
Доставка быстрая - курьером в руки! Описанию товара соответствует!!! Жене понравилось, сразу испытала - всё работает!!! Присоска держит мёртво... Продавца и магазин рекомендую!
Delivery is very fast., for 10 days, from Moscow. Thank you to the store for the goods. I will.
Corresponds to the description. Fast shipping.
Very good goods same as in description. I recommend it to everyone!!!
The goods went long, but it's not the store's fault. The seller himself is responsive, and the goods are good. Justifies his money. Buy, will not regret
Everything has come
Excellent, I recommend the store
Received for 4 days after payment of the goods, sending in Russia. There are small chips and rubbing, in principle there is nothing so terrible. I will write a supplement later.
Упаковка мятая, но внутри всё целое. Была одна тёрка немного замята, вроде выровнял, а так в целом жена довольна.
Cool
The product corresponds to the description. But the sucker is not very good, often casts during work. Ordered from Russia. The goods came quickly. The box came crumpled, and one of the Terek came crumpled. The store sent a replacement but sent out 2 weeks and this time from China. Replacement still waiting.
Bought at once 3 PCs. 2 as a gift. And I and everyone liked this Turk
Everything is fine! Tomorrow I'll tell my wife that it's December 31, let under the Christmas tree climb for a gift... And the salads start shinkovatt...!!!))) with the coming new year!!!
Отправили очень быстро и доставили курьером. Все супер. Теперь тру только ей!