Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
All whole in working order
Nice Downlight
very good lighting the product came very fast. the quality is the best.
All is well
Order on the track like went, but then the track stopped-it was not tracked and the goods did not come, thank you money back. What a failure.
buena calidad y buena luz
24w for a 4m2 storage box is a lot of light. With 24w you can light up to 8m2. It works very well.
Bought option 24W White neutral version round, excellent value. Time of receipt within the current due to pandemia molds. For those not urgency.
I order the second time. Fast shipping to Israel
super
It shines bright. Delivery to Kiev-70 days, long.
Excellent lamp with a simple mounting system. Let's see how long it will last. Unfortunately, the parcel is not tracked and if not for the call from the Mail-would leave back.
A good lamp, shines brightly (24W). Delivery sooo long, ordered 11.11 received 23.01, most likely due to customs problems
Delivery was about two months, courier for the entrance. Packed very well in mattress and factory packing. The goods are in principle satisfied, thank you very much to the store.
Доставка составила почти два месяца. Упаковано хорошо , товар соответствует описанию. Продавцу большое спасибо.
nice product
Genial!
Very good, thanks.
fast shipping good product thank you
Look מצויין והגיע fast
The lamp played for coins delivery took about 2 months. The packing is a good lamp is not damaged. not yet connected. I hope that the light will be bright lamp is satisfied with it of good quality I recommend to buy
excellent, very quickly, Thanks, A++++
We were concerned about ordering a light with a high enough wattage to ensure it was bright enough...turns out these things are pretty bright!! Fairly easy to assemble and no additional parts are needed, but take into account the flat shape means they are ideal for going directly onto a ceiling, and if you have a fairly low ceiling like us it will probably be quite bright :)
Excellent quality-price ratio.
The goods arrived in 4 days. Excellent! thank you and I RECOMMEND. M.