Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Everything is super, the chandelier is not small, it seems less on the pictures. Music plays normally, of course the bass is a little missing, but in the kitchen for the background it is. Happy as an elephant. Brightness is enough in the kitchen
Great!!! This is the 2 th i buy! Super sound, very easy to use. Nice with soft colors. Very happy
Got, study
Very fast delivered. Thx
Lo puse en la habitación de la niña con la musica del bluettoth del movil y con el mando cambiando el color y se monto la fiesta. La primera noche durmio con el mando y todo. Las teclas de mando hacen un loco de luz de noche.
Perfecto
Very happy received in 5 days thank you the store
It came quickly. Everything works
Received the package after 6 days. Installation is different from the youtube video. The light won't flash rapidly after on-off 3 times. Made me confused and tried many times over and over. Just use AP-mode when connecting and connect to the light with Wi-Fi. I almost wanted to contact the store. But I got it working in the end. I am happy with this light. BTW, speaker is only in Bluetooth mode. Playing music with Alexa on this is not possible (yet?)
Everything is fine, it works, it came in 9 days
Everything is fine, the delivery is 4 days, connected all the functions of the worker, the box was slightly lifted, inside everything is intact!
Thank you store. Fast, high quality.
Very good shopping
Arrived in 1 week. Like the picture Yet installed.
Thank you!!! Got all the whole form. checked, the light works, the music plays, the children are very satisfied ..!! It's been 13 days.
Chandelier just gorgeous delivery in 5 days only! Sound at the top, very happy with our purchase I recommend
The parcel went to Kiev for a very long time, 3 months. At first, she was lost somewhere in the Czech Republic. Then the store sent again by state mail of Ukraine. Delivery by courier to the doors. Packing almost did not suffer. The lamp itself, all plastic, the remote control-everything is whole and in working order. Features of mounting: The rear side of the lamp is almost flat, there is no place not on the wire, neither on the terminal terminal. I put on a dowel sticking out of the ceiling for 5mm. Features of operation: connects via Bluetooth without problems, but only to one device. To connect to another-you need to disable the previous one. At the time of the command from the speaker, a quiet high-frequency noise is heard. Live music streaming via Bluetooth works, playing music through your own lamp app in the background could not run. In the application there is still a color photo mode, but it somehow works fiercely. Room 18 m square lights quite enough. At the same time, white and colored light can not be turned on. I recommend the lamp.
You can put warm light and Cold Light and regulate the intensity, the 52w. "At all intensity" has a lot of power and clarity, I 've got her in a 20-square meter room. In color mode it has no intensity like in cold & warm light. Very happy and satisfied, by the way came very fast
Matches the description.
Fast shipping and arrival in good condition. It's very pretty and almost the misms that leroy merlin's worth 119 euros and here's to the half price so very happy with the purchase
Product of good quality, nothing to envy those buy in France. By cons I wanted to order a second and the price has increased. But hey, it remains reasonable.
Everything perfect easy installation listen very well the perfect app
Fast shipping. Corresponds to the description. From this store I order the second lamp. Seller recommend.
Egy hét alatt megjött. <2en> Tökéletesen működik, a hangszórója is jól szól. Baltran ajánlom.
Everything is super, but here's the delivery work has ruined everything!