Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
very beautyfull. thanks for the gift
Beautiful bed linen! We will order more! Thank you very much!
Neatly sewn. The fabric is dense and pleasant for the body. I liked everything.
Gorgeous super satisfied
Beautiful underwear, let's see how it will be after several washings, the only thing that did not like this thread, stuck from satin and ordinary threads. I really hope that nothing will break up. Thanks will order more
very pleased with the purchase, thank you
Lovely kit and fast delivery. Thank you to the store for the gift-towel.
Very fast shipping to New Zealand. Thanks for the extra gift.
I second time place an order from this producer. very fast delivery. very good quality
Excellent quality, I will be ordering more.
Good quality underwear. Only the goods came in a different color. Was very upset. How do you trust this store now?
Bed is good, it came quickly. The color is slightly different but still very beautiful. Washed already 2 times and dried in drying, everything is unchanged
Perfect as always, super fast worldwide shipping, thank you so much (:
Chic set, quality is good, natural fabrics: Cotton and silk. The parcel came quickly. Thank you store. I'm very happy with the purchase.
Only a big minus!!!
The set is very beautiful and quality.
The best of the best, fast delivery. Awesome , I will buy another one very soon
Если для кого-то важно, чтобы натяжная простынь была именно 150 см в варианте Queen size, как и указано в описании, то все равно напишите продавцу об этом. Иначе получите 170 см. После стирки ширина станет 164-163.
Thank you so much!! This is beautiful and very well made! I will definitely order more! Super fast DHL shipping and arrived in the US in a week! Thanks for the extra gift!
Excellent service, beautiful bedding set, it was a gift and they love it! Fast delivery .Thank You very much!
я осталась довольна заказом и качеством этого товара.простыня внутренняя часть пододеяльника и тыльной стороны наволочек выполнена из хорошего хлопка, вышивка выполнена качественно, жаккард качественный, в подарок продавец любезно положил хлопковое полотенце. отправлен заказ был оперативно, доставка по России DPD до двери. спасибо всем рекомендую.
Gorgeous set, fast shipping, store is great and has great communication. Thank you
They did not deliver! they returned the money!
Received fast and in good condition. Second purchase from store. Satisfied with purchases.
Very good quality and beautiful set. Arrived super quickly .Thank you for the gift, appreciated that very much ;)