Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Goods ordered 26.01.2021 reached 27.01.2021, so very fast delivery time. Packed tightly, with all the elements. Connected to the charging station-will be tested at home after charging the battery.
Recommend!
polecam
I order for the second time, now for a gift) very convenient, removes perfectly! There is an instruction for Russian. 10 points.
The thing is excellent, but I do not see the meaning of wet cleaning, as it goes just soaking the floor and wiping it with a cloth. Dirty water does not collect itself.
Good product. Very fast delivery.
me encanta ya la he probado y va genial
Super equipment. Recommend
Fast shipment, product consistent with the description. Works sensationally.
Пришло за 2 недели . Налог пришлось заплатить 25$ . Привёз курьер , работать хорошо , большой контейнер , просто использовать
polecam przesyłka expresowa a robot działa bez zastrzeżen
Packed in a box with a handle, inside everything is laid out in cells. Turned on, charged, drove on different modes. At first glance, everything is not bad!
Vacuum cleaner arrived in 3 days. I got it 2 weeks and as for now works Super. Odkurza and mopuje.
Fast delivery-ordered in Wednesday evening and in Friday was already in the morning. Super wearing Radzi with odkurzaniem and mopowaniem Only denerwuje me his disorganized work but the key that is well made Recommend
All OK
I bought as a gift for my mother, I liked it very much, I advise everything.
I am very happy with my new robot. Arrived in about 10 days, well packed. It handles cleaning and washing well.
Super store, goods consistent with the description. Very well odkurza, zmywa also well.
It works wonders! Love it the best item I purchased so far!!!!!!!!
Got it. It seems to be working, I did not check in the work
E' il secondo che ordino e che mi arriva velocissimevolmente . Funziona benissimo !!!!!!!!!!!!!
Super delivery, Z Ukraine 29 grudov zamovev 2 shishnya buv on the reviews ukrpotti. Pilosom is contagious. It's a lot of crease. Recommend!
Robot super the checks, collects garbage and dog coat very carefully. I am more satisfied than with iroomby e5152 you I and a lot cheaper. Recommend niezdecydowanym :) Mop przetestowalam not yet.
Extremely fast delivery from Poland to Lithuania - 2.5 days! Highly recommend the store.
I am happy. Trade przebiegła wzorowo. Product worthy command.