Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Brought quickly, everything works, satisfied, I recommend.
Air purifier ordered 11.11. Delivered Courier SDEC 24.11. The cleaner itself is not very large and not very heavy. I could not connect to the michomus-too wise. I want to note the delivery service-began to work disgusting 21.11 called the courier, did not have time to answer the call. Then a message came that the courier did not reach and the goods were sent to the warehouse. I could not squash to the CDEC-I'm constantly busy. On Monday went to the point of issue, and they said, that the goods are in stock and I myself will not be able to get it, agreed on a repeat delivery on Tuesday. With regard to the device itself-the instruction in Chinese, you will have to sit with the translator.
Goods received. For some reason I thought that there was a humidifier, but it's only a filter. The air is apparently not bad at on, TC above 15 never raised
It came in time. Delivery to the apartment sdek at a convenient time for me. Everything works as expected.
Excellent thing, as we used to live without it, I do not know, very nice air in the morning. Bought one, put it in the nursery, then in ours, in the morning when you go to wake the children, no feeling of unpleasant air in the room. I think we should buy more. On night mode it works quietly, there is protection from children. TC as soon as brought, they became very interested in playing with him at full power. The noise is decent. Cleans well
Came in E quickly, but made a mistake in the last name for this without looking at the status of the order received late)
удоставка 1.5 недели в МО,СДЕК,очень долго...по гаджету..все мгновенно подключилось к ,,михоум,, работает оч тихо .спасибо .рекомендую магаз.
доставка 4дня, упаковали хорошо, отличная вещь
As usual, the goods from Xiaomi are on top! Thank you for the fast delivery! Product and store recommend.
Everything is perfect!
Sent fast, everything works fine
+++ Great item as always from Xiomi
In St. Petersburg for 1.5 weeks. Sdek-took self-delivery. The box was a little crumpled. It can be seen that the Scotch was cut and checked. The goods are whole and without chips. The cable for our sockets is thinner (cheap) than the original one. Works well, but the application could not connect it. He wrote to the store and sent a step-by-step instruction, but it did not work. And in the end, you need to give full access to the phone (wherever the application asks) and it connected to the home file. Observation-two days of work on the machine, the filter is contaminated by 2% and shows the rest of 98%. I'm happy with the purchase! Hsayomi are doing well
Got fast
All OK.
Everything is super, I got it quickly. I did. I'll look at him now. It will be easier to breathe. Let's see. ;)
In Volgograd, the parcel came in 3 days, delivered the courier directly to the hands. The cleaner itself is a dubious thing, as it turned out I live in an ideal place, the indicators of pollution do not exceed 003, and if the wife prepares then the indicator rose to a maximum of 011, but is very good when filtering smells.
Quickly delivered, quality is good
It came quickly. To the Russian server, the michomus does not connect, with the Chinese everything is OK, the filter is blue.
Works fine. Integrated into Md.
Come in a week. Everything works. We will test :)
Air purifier satisfied. Build quality at altitude. Pleasant appearance and plastic. Quite quiet (depends on the mode). Seller contact. Shipping fast. Warehouse in Russia.
It's OK.
Great thing, got much more from her than expected.
Expose the region of China, then everything will be fine.