Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
The parcel went for a long time, 62 days, but came whole. Packed in a cellophane bag. The toy is soft, does not smell, the seams everywhere are whole, the eyes are made of fabric, either sewn or well glued. Nothing falls off anywhere. Photos fully correspond. Stuffed completely, the filler on the touch looks like a denser cotton wool or something, in general, pleasant material, soft. The lock for the filler is easily unfastened/fastened, does not light up. The only moment noticed-the white surface of the toy is easily dirty, with this be more careful. Ordered as a gift, very satisfied :) If something is wrong, I'll write a review.
Perfect. Thank you
Good quality toy. Very soft and pleasant to the touch. In places, threads can stick out, but this is not critical.
great term of delivery, great product, great store
Emanuel macron has never in our hearts It means yes I love it❤❤❤
The dog is cool, delivery to Kazakhstan 2 months.
Ordered 11.11, the Mail brought only 6.01. Sooo long, thanks for this post of Russia, which held this parcel for weeks on sorting. The toy itself is wonderful, it looks exactly the same as in the photo, the touch is very pleasant and soft. Side have zipper to add filler or pull it out for subsequent washing. Bought as a gift, the girl was very happy with this corgi)
The dog is cool removable from the side there is a zipper to defeat
The product is exactly as shown appart that the ears are a little less inflated
Russian Post as always leaves much to be desired, sending was fast, to the toy itself there are no pritenses, she is super, the child is delighted.
I love it! It's very soft and pleasant to hug and touch. I was worried the medium size might be a little too small but it's perfect. It arrived very fast as well.
my daughter happy
Ha llegado incluso antes de lo esperado a España. Está muy bien, es súper suave y muy mono, es un buen regalito.
nice item
Looks just like the photo was not exactly 60cm a little bit smaller but not by much. Shipping was very very fast. Very happy with the shipping.
A good and very small toy. Completely satisfied: 3
item just as described, arrived super fast and cam well wrapped and preserved, i recommend this store!
Он такой мягонький
All OK!
Exactly corresponds to the description and delivered quickly. Great. I recommend!
Fast shipping and very good quality! Very cute plushie.
The goods came in two weeks! Thank you so much!!!
Very nice, as in the photo, received in 2 weeks, thanks to the store!
Very nice toy! Exactly like on the picture. Highly recommend!
Very cute roots, qualitatively sewn, charm