Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
The set is just amazing! Worth your money. Packed perfectly and the items themselves are very beautiful and quality. It's love! Thank you store! Delivered in a week from the Russian Federation.
Come set! Quality is just Ohu ..... Noe, there are no other words!!! Delivery to Perm 7 days by courier. In general, the gun!!!!! I recommend!!!!!!
Набор отличный! тяжеленькие, хорошо отполированные, вобщем, очень понравились! рекоммендую! и заказ пришел быстро из Китая, не более 2-х недель прошло. Единственное, думала вилка чуть поменьше будет, но ошиблась. Но всё равно качественный набор очень.
Very beautiful cutlery. Full set weight 2 kg. Conveniently lie in the hand. Delivery was carried out by courier. I recommend to purchase.
Happy with the purchase, I recommend!
Ordered 29.12. The courier brought home 06.01. Thank you store! I'll add it later.
Great goods! Came quickly to Moscow. Corresponds to the description.
Beautiful instruments. Heavy. In dishwasher I tried it. Nothing Rust
This set is just super
OK!!!
Stunning awesome set Love at first sight. Came according to the descriptions exactly as in the picture. The box is like small, but heavy. The truth is separately devices are quite decent weight, average, I thought they would be heavier, but no, very nice and comfortable to hold them in your hand
Great set. Came in a normal box, but in a bag.
Bomb devices!!!!! Heavy as restaurants!!!! straight recommend!!!!!
Received in four days, the quality is excellent, everything is super!
Fully corresponds to the description.
Good quality with appearance. Check in the dishwasher for corrosion and resistance of the material and finish the review
Cutlery of excellent quality! Thank you)
The set just fell in love. Exactly as in the photo. In the hand it is very nice to hold, they are heavy. They look very expensive. This set in the shopping center almost bought at a price of 3 times more expensive. I'll buy another set for 12 people.
Excellent set, long wanted it. With coupons it turned out to buy with a good discount.
Chic!
Take boldly, quality-top! Delivery fast, to the store Thank you very much!
Super! Thank you!
Delivery 2 days. Quality is simply incredible! Perfect performance. Stylish and expensive!
Ordered a second such set, brought a day after placing an order for the house. Washes in PMM, thanks to the store. It is a pity that you can not order by one piece, only a set. Because We don't need 12 knives, of course.
Good qulity. Recommend.