Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Great product at a great price ..... long beyond the schedule
The product corresponds to the description. Delivery is long. Track number is fully tracked. Packing is great. It's not a shame to give. The quality of the goods is excellent. The column plays well. For me there is not enough middle. I use Anker soundcore 2, for me, the middle sounds better. The column looks very high quality and cool. I recommend taking at discounts, because at the full price it does not play. I'm happy with the purchase. Quality goods, reliable store. Recommend.
The sound box is made with great quality material. The sound is clean, with good bass and volume is relatively high making the product a rugged equipment. Is great sound quality. The store is serious and reliable. Unfortunately had a problem with the product but they estivem ready to meet me and seek more feasible solution. Recommend the Anker soundcore. Have more products this brand and really are excellent quality. Can compete with other premium brands market. The shipping was fast. The product arrived to me here in Brazil around 20 days after purchase.
Small, easy to coo etc and battery last long. Value for money
Plays well at low volume. For the bottom you need a diffuser at least 40 cm and a volume. So no one expected a miracle. For giving me will go. Not in hifi headphones the same in the ground dig.
I was wondering to buy this speaker or Soundcore 2 but I am very satisfied with this speaker. The sound Quality is very good.
As anker expected a good sound in good quality and good volume, battery is OK I listen to music almost all day and no problem with duration
Добрый день. Посылку продавец отправил достаточно быстро. посылка пришла тоже достаточно быстро. спасибо.
Order recived
first impression Excellent workmanship good sound satisfied with the purchase
The product fully corresponds to the description. The store quickly sent the goods. Of course I did. For me, so jblka (flip5) will be better. Bass is much better and deeper. That's not it. But the column is made qualitatively. The goods are excellent. Recommend.
The parcel came 3 weeks before Surgut. Packed in a bag and a branded box, everything corresponds to the description. At delivery very badly damaged box thank you to our mail Russian, but thank God the column is fine and works fine, the sound is quality, the bass is good. I bought at a huge discount of the store and coupon by AliExpress. Seller recommend.
Perpect
Excellent sound, but the buttons should come with fluorescent paint. Not just the ignition button. I had to paint them myself.
Column fire, charge keeps long, sound good, volume is also good
As always a great speaker, very powerful and balanced sound!
Good
Product delivered. Great quality. Surprised me too. Purchased in 11.11.
Very good product sound quality awesome 19.50 tax output thanks to store
I received the speakers well. The shipping and the delivery was average. I tried the product and it works perfect. It is an high quality product. It has a great bass, good battery. It fully corresponds to the description. I am happy with the purchase. I recommend. Thanks..
All exelent quality, it takes quite a while, but I arrive, exelent audio.
Excellent product, sound quality. very satisfied, recommended. Thank you.
That quality Anker everyone already knows. Very good.
Beautiful box, wonderful, great sound quality, with great bass, arrived very fast, recommend.
Received 22 days after purchase, excellent quality product with sound very top. But the box is small, compact, and volume is not high, only for living.