Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Thank you store! Thanks Tmall! Surprised! First! Order made 22.01. Delivery date put 29.01. This afternoon (25.01) call: Hello, this is AliExpress Courier! "To you delivery of the parcel, I will have you in five minutes." Well, I kind of waited for the parcel, but not by courier and not so quickly! Is: D Thank You Friends! Surprised!!! Concerning the parcel itself! Everything is neatly packed! No damage! Packed and the presentation of the goods at the highest level! Inside, as seen in the photo, also laid perfectly! Manual for Russian, tapea/tapec wires. The column is charged! I checked it immediately! Sound quality, with low frequencies, very even excellent! Thanks to seller/manufacturer! Very satisfied! I want something larger and more powerful to look at the same manufacturer!
Very good products! Fast shipping!
Excellent column, not in vain tronsmart name killers JBL. At least for such a price tag is an ideal option.
I have 4 speakers of these and they're great, for the price they have I think they're the best. Good low, good volume and good autonomy. The True Wireless option works perfectly, with two speakers you get surround sound.
Very good quality, comes with Type C charging port, the quality of that gone is very good
Great product, sounds very nice, fast delivery, great store!
Sound box topppppp
It's the third one you buy are excellent, they beat the bose sound link mini I have Product e 3 weeks arrive in Mexico
Good quality. I'll buy again
все отлично, на 11.11 вышла за 2 000! брали 2, долбят так, что уезжают со стола
Bom good
Very good Horn is the second one you bought, the store very well
Great product. Arrived very fast, in two weeks.
Plays loud But with JBL Flip 5 play almost the same ( Expected Chuda And so for 3500 fire) Came quickly a week!!!
The speakers came, together paired, the sound liked, the store recommend.
Excellent Horn
Super column. Purchase satisfied
The product is a good one with a very good ratio price/quality. There are suficient tehnical reviews on the net so I won't insist. Seller reliable, I recommend!
Very good column. Recommend at DJL level
The column is super, the sound is excellent, packed qualitatively, the only thing that strains, includes cables for charging and AUX. Here only the battery is quickly discharged
Column mega-class! Very powerful, better than JBL in its price category (up to 6 thousand), bass norms, the volume in the apartment is more than half even not included, because enough. Ordered with covers, very convenient. I never regretted buying, I use it for more than 2 weeks. IMHO-if there is a choice between a home column from your electronics store or this one (up to 6-7 thousand), buy this one.
All as in the description
Super column
Arrived relatively fast, the product is excellent
All right.