Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Ordered 16.12.2020G. From the warehouse of Russia transport company IML. Sent on the 5th day, and then not from the warehouse of Russia, but from China. Received the order 27.01.2021. Company IML full sucks, not correctly tracking with a large backlog, and for a long time.... Worse than transport did not meet.
Delivery IML to Ekaterinburg in 6 days. Came in good condition. Instruction only in Chinese, all the symbols on the vacuum cleaner and Chinese voice, but write that you can teach Russian. I ordered with a set of spare parts, the store sent a filter, one main brush (red) and two small brushes. I will complement after use, with the application until the konnectyl. In the box came two forks-Chinese and European.
Hi everybody! This is the second vacuum cleaner I bought in this store (friends asked). The store is sociable, I recommend. Delivery this time a little longer was than last time, the seller warned in advance about it. And at the expense of a vacuum cleaner, the first house has been working for a year and there are no problems. Wife still thanks me
Заказ пришёл быстро. Заказал 20, 25го был у меня, Екатеринбург. Пылесос радует, пока торг раз отработал ) продавец даёт обратную связь, все поясняет. Рекомендую! Great store, received my order in less than 5 days as was mentioned at the time I’ve order. Recommend!
Delivery to Krasnodar 4 days, packed well, all came whole, the vacuum cleaner itself works without any problems
The vacuum cleaner works, re-applied to Russian, removed carpets and forward
Good one. No regret.
The bomb, I went to Russian, I do not regret buying, everything works clearly, but it went very long!
Покупаю уже второго робота у этого продавца. Первый родителям дарили, второго заказали для родителей подруги. Супер быстрая доставка! Вчера заказала, сегодня курьер привёз. Москва. Полный комплект. Дополнительно два фильтра, основная щетка и две боковых кисточки. Ещё полноценный шнур на европейскую розетку, а не просто переходник. Оригинальный товар, быстрая доставка, продавец всегда на связи и отвечает все вопросы. Превосходное сочетание цена-качество!!!
Всё отлично, товар пришёл за 5 дней... (из Германии в Латвию).
Very good robot, I really like it.
Now "Chinese" is working for us!
The vacuum cleaner works perfectly, it is easy to use with the Mi Home application. Too bad, sometimes he redoes the map of the house, while it was perfect. And he does not manage the different floors.
Delivered in three days to the Moscow region, straight to the apartment. The vacuum cleaner is good, it's problematic to connect to the iPhone-I had to expose the region of China and add manually, through Bluetooth does not automatically find. It removes well, it does not hit the furniture from everything, it does not build a route-it does not move chaotically there. Recommend!
The vacuum cleaner itself is good, but the wheels rub about something, and a creepy squeak when moving
All great.
The Robot works perfectly. The only thing is the store says he's in charge from Spain and it's a lie. So the delivery is not done in three days it takes 1 0s 15 days. But no customs problems.
Everything in Chinese I have to look to adapt to Spanish and so on via movil application
All perfect, shipping a little slow but on these dates is normal. The product arrived in perfect condition and works properly. Good shopping.
Everything was ok, according to description. Delivery good, by courier from Russia.
Received in time!
He arrived one day later than expected but still arrived quite quickly. It works well. You have to be careful about the type of carpets. It's not suitable for long-haired carpets.
All according to the description. The product came to Ufa for 9 days, brought directly to the apartment. everything is fine. I recommend the store.
The goods came on time. Rest very well. Works fine.
Finds trash every day!