Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Perfect
The best non-foaming dispenser I could find for dishwasher detergent. Even the largest setting outputs really small amount of liquid.
Thank you. The product is excellent, I ordered it for the second time. First 2 pieces and second 2 pieces. I liked it very much. But unfortunately the store for the second purchase promised discounts of 15% did not give. And so everything is fast and high quality.
The goods did not send, the money was returned.
The parcel reached quite quickly, to the same in 2 weeks., tracked all the way. The device works well, the wife is happy, adapted it for detergent. For now, it's okay, and what happens next will show life.
The first use for more than a year. Everything suits.
Useful, comfortable and beautiful thing. 5 stars.
Good looking. I did not try the work. Thank you store.
Instant delivery, everything works fine
This dispenser I take already 5 times, I really like both functionality and design, gave it to friends and relatives, everyone is totally delighted, batteries are on top (so the water in them does not fall they hold for a long time), the delivery of soap is adjustable, super dispenser, super store
Cool dispenser, came in excellent condition. Even the packaging did not suffer. Looks solid. Tried-works. thank you and good luck in business!!!
Also I take the 2nd time, now in the apartment. The thing is irreplaceable. Works perfectly (the first daily use of a family of 3 people, all OK). Thanks for the tips in the reviews: wrap the batteries with an electrical tape so that they do not spoil the dispenser when falling. It is very convenient to adjust the volume, depending on how hard the soap is, the volume is needed different. Delivery OK.
Good Goods. Everything works. The store is good.
I thought it was smaller.
Диспенсер получил он очень крутой все работает спасибо большое продавцу посылку получил очень быстро даже не ожидал
Very very well works perfectly and even with undiluted liquid soap
Very fast delivery, very beautiful dispenser, not small. Hopefully it will serve ..
All is excellent and works properly. Very fast delivery. Everything is fine, corresponds to the description and works well. Delivery-a few days in Russia.
Perfect, thank you very much to the store.☃Merry Christmas
I'm buying a second one. The first worked a little more than a year and broke the motor. During this time, the price was raised almost 2 times :( But the product quality is good
Great touch dispenser. Powered by 4 batteries, they are not included. Ordinary liquid soap poured and works fine. The bathroom looks stylish. Not buggy. Recommend
Nice dispenser. Delivery to Peter is fast-less than a week. Ordered 9.12.20 for 2266,4 with discounts and on sale, but .. After a week with other discounts ordered here the same for 1700. So take your time with the purchase, wait for the normal price. The dispenser itself-no complaints, works like a watch from 4 AAA batteries.
Диспенсер очень нравится,заказывал белый и черный.Доставка из РФ в течении 3 дней.Заказал еще на подарок и уже получил.Советую товар и продавца.
Выглядит как на фото. Доставка очень быстрая, 4 дня с момента заказа. Спасибо продавцу.
The dispensary really liked. Stylish. Thanks store