Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Absolutely happy with the purchase, received in 2 weeks in Ukraine at the new mail. Packed in a branded box, then into a bag with a navel, then into air-filled ribbed packaging, nothing broke down, got it in excellent condition. Included cord and charger, instruction for quick start. Customs delayed for a couple of days, it was necessary to provide scan code, 2 pages of passport, and statements from the Bank confirming that the goods cost less than 100 euros. For the Internet, watching movies on YouTube is the most. I recommend both the goods and the store.
The first impression is super! The tablet works well. Corresponds to the description. The cover in the kit is excellent! For such money is beautiful! Delivery to Omsk 2 weeks.
Great device. Sorry not be 4G, not be phone also and not come with earphone as basic. Very good audio. Well packed and layout front camera and buttons very good also. Just thank. Super fast here for Fortress Ceará Brasil
The tablet is good. Took for reading comics. The dynamics are average. Suitable for home use. With its task copes) On the account of delivery: Taking into account the day of the order, the parcel to Russia was 7 days.
Delivery to Israel 6 weeks. No complaints. Works. All as in the description.
Seller Top 1000
All OK. Tablet pratsiu, all the yak at the description. Locking 3 case, the cover is normal. Delivery 22 days to Ukraine. Bule Dobra is packed. I recommend it.
Well, the quality is fair but it's fine for its price. Customs stopped it and I got to pay 27 €. The store declared value 45 € so I play pay but at least it wasn't much. Happy.
Works fast. I advise you to buy!
It's fine, it's fast.
Very fast, arrived in 18 days, well packed and all perfect
За свои деньги планшет норм, не шустрый, но смотреть мульты ребёнку пойдёт
Apparently a great device, the battery lasts well, obey the screen touches with agility Yet the purchase worth
Wow Came after 2 months Came packed very well All work Strong battery High resolution I am very happy with it
хороший планшет, не тупит
Good Tablet PC
The delivery is super fast, the product is great, the store is great. I only recommend this seller and his product. 5 bright stars to you
Everything is fine, but pumped up the post of Russia. the extra week had to wait
Планшет за свои деньги нормальный, защитная пленка стоит от производителя, так что брать доп стекло не стоит. Чехол так же приемлемого качества. Можно брать ,без завышенных ожиданий.
The tablet is normal for its money. Glass only stick exactly does not want, the edges of the screen are higher and solid than the middle. Cover of norms, clavu has not yet tried. The HDMI socket is still too. In general, I downloaded normally, through Google installed all the progs that there is on the phone. Shows Video normally, loud sound. Barely found where the screen screen button, it is the same as the network on/off. OK for your money. I will test and complement
Top
OK OK
buen producto y muy bonito
It came very fast, so far well in its operation.
Arrived in 23 days The truth is very fluid, good materials but very large frames. It has a good weight for its size and it is appreciated that it has a plastic mica on the screen. I 'd like to buy other brand tablets but they have to place chip and those can't be brought to Peru, at least until they are approved. My main use for this tablet was reading, but since I like it so much I will surely give you various uses. I'll see how Netflix goes and I'll discuss it.