Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
All is OK.
Hi there. I advise all this store. Just super I did not think that the order will come so quickly. It's okay. Well done. Order will not regret. Thank you very much.
Ionizer cheap but fully functional
ok!
Very good store with fast shipment and product ok.
It's Just works Great Thank you, I am more then satisfied.
It works very well. Customs delayed a lot to allow the product into Spain. The store shipped the product immediately not their fault for the delay.
Excellent
Из четырех кнопок работали только две и продавец вернул половину стоимости
Thanks!
Всё хорошо, быстрая доставка.
Thank you, he's great.
I continue experimenting with negative omp. I found out that water gets back to positive omp with time, so you should process it just before you drink. I use oxygenizer button, as I am not sure what is a benefit of H2 button.
Прибор так и не дождалась, жаль, наверное в связи с карантином посылка где то затерялась в пути. Продавец все время был на связи, продлил защиту, но увы, деньги вернули. Продавцу спасибо за заботу за что и пять звёзд.
looks really good and feels stable with quality customer support sent me follow up message with english instructions after i confirmed delivery (: (: (:
It seems to be. We have to try.
Everything is fine
all good
Excelente producto
Доставка по Москве - 2 дня, курьером - это очень удобно. Машина была надёжно упакована в 2 коробки и мощный пенопласт. Внешних повреждений нет. Машину ещё не включал - описание на английском. Если что-то будет нештатно, отпишу дополнительно. Продавца и товар рекомендую.
отсутствуют шарики ,создающие минерализацию,не понятно где размещать шунгит,плохо что нет перевода на русский,при переводе с помощью переводчика, не понятно назначение клавиш.
It works perfectly, very well packed and protected, all the programs work although in the videos you can combine two ionize and hydrogenate functions in a same program and in this version not as the store tells me since it is the English version and the one on the web is china, But in case it performs its function perfectly, the only thing is that you have to keep an eye out that when a program start the other and the other way was performed automatically, communication with the seller through mesnajería has been very fluid and has clarified all the proposed doubts, Very attentive and formal, I recommend, good product at Good Price good price
super
It came until it turned on.
good but the glass is weak. can I replace the and for how much?