Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
The goods came to Murmansk very quickly, 2 weeks after the order. Everything corresponds to the description. The truth is there are small minuses. Before that, I ordered a slightly different device to search for keys with 4 keychains (his photo will be at the bottom). So here, the sound volume of the device with 4 keychains was 2 times larger and the duration of the scripture was longer. Another minus, in the difficulties of opening the case of the key chains for installing the batteries: for opening the case, it provides a hole, and in the kit there is a rather hilly plastic stick, when using it, you need to be more careful not to damage the food, which is directly opposite this hole. It should be noted as an undisputed advantage of this device-the presence of a power switch on the keychain.
It's going great, I'm a mess now I find the keys fast
Excellent. Think the "sound" could be taller, Anyway met expectations.
Very happy With the article. You have to buy button batteries and once you put the locators in on mode when you press the button they pick 3 times. It comes with the bracket to place it on the wall either through holes or with adhesives that are also included and hold perfectly. I imagine they come with extra adhesives in case you want to for example stick the locators in the telly or anywhere else. The store very kind and attentive
great product and fast delivery
Great thing. Unfortunately, I have a pathology. I don't remember anything. I often lose things. With this thing, I really feel like a human being. I don't suffer any longer. I pressed the button and the thing is located. It's really a miracle. It was my old dream. It is a pity that very few items. It would be good to find a piece for more things.
Economical product in total good
All correct, as description of the article. He arrived in Valencia (Spain) in 9 days since the order was placed. Good value for money. I recommend.
excellent
Дошло в Бельгию относительно быстро: меньше чем 3 недели. Все в порядке, только теперь нужно покупать батарейки. Пока было только 3. Все работает. Открывать брелки довольно трудно, кажется что сломаешь. Они большие, соответствуют описанию. Внутри огромная микросхема, как на пол комрьютера :) Интересно зачем? Сделали бы поменьше, можно было-бы приклеить к телефону, а так только для ключей и в кошелек можно положить.
Very good. Fast shipping. Recommend.
It was delivered very quickly and well packaged. Corresponds to the description but I have not tried it because it is a gift. I will leave a further opinion later.
Excellent tracking... fast delivery .. BR avo
I'm here. Not included yet
It works well and corresponds to the description. I wish the buttons weren't that big, that's right.
a little bigger than I expected. working well with distance!
Arrived very fast, working properly!
Set arrived in approx. 2tygodnie for paczkomatu. very wyczekiwalismy this delivery. all neat, solid-we are very satisfied! Batteries (US CR2032) not included included, but about czytaliśmy. Sensor loud pika, I think now no problem we find them in flat. For set was attached kółeczka, screw and other useful things to assembly. Recommend
Thank you!!!
Came all the whole, until they turned on. need round batteries
Working good
Very good but some transmitters sound less loud than other damage ..
Very necessary thing. Especially the nipple search around the house
Product neat and fine.
Came quickly through 5post. Works norms, batteries 2025 bought in a separate order. Of course, I would like a version with even more loud sound. It has been working for more than a month.