Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Just super, purchase is happy
Very long delivery to Nizhny Novgorod for more than a month. The lamp is excellent
Everything works, everything is fine. The only thing, the parcel failed at customs for a month and a half, until it opened the dispute and the request was sent nothing moved from place. But after that, she arrived in 5 days
Самая дорогая доставка 3 месяц, 10 день, думал уже не прийдёт
Delivery to Stavropol territory 1 month. I liked everything. The battery comes discharged. Everything works soft box straight big super!
Amazing light, more than I expected.
great service.Item good quality,working great.Thanks
Cool light, compact, you can take on shooting, does not take up much space❤Powered by battery and mains❤Packed securely But my parcel for a very long time lay at customs, waited 2 months
The goods are normal, went two months
Great light. Very high quality assembled, everything is super!
I did not expect such a cool quality!!!! In wild ecstasy!!!!! It's a bomb, not a lamp. Such a small, but unrealistically bright!!!!!!! Thank you!!! Delivery to door. Delivery time 2 months. For long
Very long went the order, more than two months, the product fully corresponds to the description, packed perfectly, all like, im happy
Very good delivery time and equipment in perfect condition
Arrived super fast and I live in the Ceara la us cafundós. Ameii
Заказала видео свет ,жду теперь софт бокс
Light worker, chose from cheap-for webinars will go. Lumens did not measure, but I think like halogen Watts at 300-500. Inconvenient adjustment, did not take care to separately adjust the luminous flux, separately the temperature. Instead, two adjustments, separate for warm and cold diodes. Fastening under the inch thread, not under the light clip. The diffuser from the kit does not dispel. It is not clear why the orange filter is included, if the light can from 3000 to 5500 K
Super thing. I bought a kit without a battery and soft-box. It cost 4842.68 rubles. you can adjust it on the lamp itself, the remote control and through a special application. I liked that you can adjust the rigid and soft light. Warm and cold are also regulated separately. Very bright and light. Now you need to understand how to shoot it correctly. In the reviews they wrote about long delivery, but now, apparently, DPD changed to Russian Post and I received it in 11 days to the office. Track was tracked immediately. I'm very happy with the purchase. I will make a review in tic tok, who is interested, Velcom @ mua_marionka
I liked everything, everything works. Video light is happy. The battery works about half an hour at full power. So, to work on the street, you need a spare battery. To work indoors, you can use power from the network.
Perfeito! Super rápido e exatamente do jeito que eu esperava. Ótimo vendedor
Great light. Recommended
Everything came as in the description. Everything works. The light is very powerful. Smooth adjustment. It is very convenient that there is a mains filter and battery, as well as a softbox. Satisfied, despite the long wait for a month with extra
Delivery took a month. I read reviews that the battery holds 10-15 minutes, so I decided to test. I put it for the first time for three hours, but apparently I did not charge it until the end, because the charge intikator remained red. At full power, the lamp held about 1,5 hours. At night I charged completely to the green indicator. Not yet Testila, but the result is happy already. Slightly not qualitatively glued reflectors, or bent slightly, but on the quality of shooting this is not displayed-not critical. Pro soft box all is OK, that's only on it sewn Velcro, and what these Velcro were not clear about. It's good that I had a tape in stock similar. Reflectors fix between Velcro, about this keeps soft box. Photo with additional Velcro and selfie on the minimum power of the lamp on the phone. I'm happy with the goods, I hope it will last a long time.
good thx
красная штука, в целом всё хорошо.
Thank you, very cool video, corresponds to the description. Came in complete set. Everything is whole, everything works. The store sent the same day the order was issued. The parcel was tracked all the time. In Barnaul came the parcel for about a month.