Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Portability good stability is customized according to reliably lure new are adjustable in very good.
배송도 빠르고 잘샀어요~
Okey. Laptop bracket with writing the wrist Doan sicker OK yo
In Bryansk came quickly, received through 5ku, goes faster and closer than to the Mail, people don't wait. Stand the thing is excellent but there is no tight fixation of the legs in height. The presence of magnets is convenient when folded, you will not break folding. In my lack of more magnets or latches at the bottom where the level of the slope, otherwise, move or lifting the laptop with the stand will be problematic, the legs will form. In addition, denser mechanism sliding, folds well, but for me it is necessary more rigid guides or clearance less, that will start to eat. Exit-groove or guide locks, so that or with an effort they go out when you press your finger. But in general, excellent design, not flimsy, in a backpack or suitcase place will not take much, in the Railway Express on the table will rise and will not ride the laptop and scratch the laptop. It came as in the description and video, there is no damage. Minus described, it is necessary to lock or groove, in the hands of holding this atraction when it is over to climb on the hanging ladder, folds up. Collect on the table. In general, I recommend.
Excellent product! Very good product quality
All as described
Everything is fine. The stand is qualitatively made. Shipping and delivery in time and quickly. Recommend.
Excellent stand, a little flimsy, but when you put a laptop, everything is super.
Super produit ! Conforme aux attentes et aux photos ! Produit robuste
Rocking Street cotton is not only make you satisfied
Price contrast good good
We are satisfied with product quality and delivery. thank you.
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Rubber finish this little baby easy write well but with key
Quality is good. I think it will be more nice if the sharp edges are rounded. Delivery speed is fast. Thank you.
Good product, well packed. However, found a little small (but also not read the description)
Very fast shipping and good product. Nicely packed!
good
"Program" 17inch notebook writing data. Have to carry on a convenient one. Laptop to going to cotton, cheap size slightly smaller, so the keyboard to press hand in force for when every shake shake. Day RadioShack bought as you try to use.
a bit smaller than I expected
nice product, very sturdy. Using it as we speak and loving it.
Good quality product , fast shipping . The only thing is .. it’s not as broad as I thought .. other all good
Is the second unit I buy recently! Excellent quality! Product arrived packaged sealed in perfect condition ad match product features recommend store all of AliExpress.
Good quality product and beautifully crafted.
Product is great. Really-saving me during הקורונה. קופקטי and for all to take place. It's fast. And a lot of the time.