Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
It works properly and has not been complicated to set it up with the smart life app
It works very well.
Advice the store
bien arriver bien reçu
Although I still haven't been able to link it to alexa, since I had another device linked if I have been able to connect it to the app you bring and there works perfectament, good product quality.
ok
Ok
The product is good. The usb led only flashes and the charging doesn't go continuously. Why?
All is correct, works well!
Very fast delivery. It's already 3 device this company. Works very well. Communication SmartLife very good, fast
It's very good. It works perfectly with Alexa. Very comfortable to set up. The shipment was very fast, it came well packaged so it wouldn't hit.
Three-in-three power plugs
Works great with alexa
Terrific well headwear gum Oh
It comes very well protected, though it came with a blow It came to Me in 12 days, I got out for less than twenty-six euros Once you link it to the Smart Life app directly Alexa reads it It works great and very fast both by the app or Alexa, it has no delay, much faster than Yeelight bulbs These last ones, several times a day I get lost connection, I thought it was my internet thing, but it hasn't happened to me at all. The rest I think is more than said in other comments, they turn off or turn on 3 in 3. Something I really liked, from the app you can create direct access that goes very well and quickly Cons: The material, they should improve it is not very good, worse than the normal crutches and the button is hard Also size I think they could make it smaller
All OK, strip running B.D.
Pas encore essayé more reçu rapidement
It doesn't put anywhere like it syncs
Super strip cool for lazy and modern
Rather fast delivery, easy to set thank you
Great thing. Comfortable thing. Easy to configure through smart life. The only thing that managed only 3 groups of sockets: or left side (3 sockets), or right (3 jacks) or USB socket group (4 jacks). In general, it works well. Recommend.
Super fast delivery
The courier service is not on top. The store is good.
Really great product!!!
Excellent, but it would be better if the sockets were controlled separately! Not 3 groups. Meaning to include 3 devices with one button at once? Better take another four outlets, there are each controlled separately.