Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
товар пришел быстро, заказывал себе и родствиникам в разное время и в каждом есть проблемка при переключении скорости в оба направления но как по мне то некритично, рекомендую товар и продавца
Отличный шуруповерт за свою цену. Я не рекомендовал бы его для большого ремонта или профессионального использования. Причина: версия 12В имеет, пусть и приличный момент, но аккумулятора хватило на примерно 100 отверстий в пластике. После чего заряжал аккум в течение 2 часов. Я брал с осознанием этого момента, и для использования дома по всякой мелочи. Поэтому устройством остался доволен.
The store sent quickly, but the delivery took 77 days. 2 months lay in KZ at customs in quarantine. The product description corresponds, everything works. Equipment: Shurik, 2e batteries, charging and instruction, Russian is present. The quality seems not bad. The seller is sociable, I recommend. Prosperity to the seller and the store.
Everything is super! It's okay! Complete complete, purchase satisfied!
2 days in Voronezh. Delivered the courier. In about an hour, the bot called to confirm the delivery time. Took a tool for small home repairs. At first glance, everything is fine. At the end of the drill there is no bienia 12 cm.
All the Super all pratzyuy are in Ukraine
все хорошо.
Got there in 10 days. It turns quite powerful, I'm pleasantly surprised. For a lot of repair can and weak, but for small work around the house is very good.
Shurik is excellent, checked in the case, works stably, while there is enough and a factory battery. Packed well, in the Chinese customs stayed 2 more than a month, apparently because of the coronavirus. In the rest, I'm happy with everything. I will order more for my sister, she liked it, as transverse said: a thing!
Everything is fine. Ordered with delivery from Ukraine and came to Odessa, ukrmail, in two days, just gorgeous
хороший и качественный инструмент, много Ютуба пересмотрел, решил остановиться именно на этом шурике . в КЗ - Караганда , прибыл за 2 месяца, с продовцом не общался, но буду советовать его всем- Всем советую!)
Everything is just a super great tool 6 days delivery
Not bad for pile money. The build quality is crooked in places. The store and I recommend it.
At first glance, everything is super!
доставка супер быстрая. в руке лежит отлично.
All in stock, the flashlight works, the charge is full when unpacking! Very convenient
It's all here. Delivered by courier. works. came in 5 days, delivery from Russia.
Доставка до Улан-Удэ 2 недели. Заказом доволен. Оба аккумулятора были заряжены. Крутит хорошо. Коробка была помятая. Внутри каждый элемент в отдельной мягкой упаковке. Инструн на русском языке в комплекте.
It looks durable.
It came before the declared time. The product is satisfied, while it turns perfectly, it will be visible further. Packed perfectly. Thank you very much to the store. Recommend
It came quickly. everything seems to be working. surprised by the speed of delivery.
Everything works, delivery is very fast, I order it for the second time. The first screwdriver showed itself just super.
Привет, спасибо! Отличный "шурик"! Пришёл быстро, буквально неделя, по России. Первое впечатление хорошее, качество на практике проверим. Корпус прорезиненный, в руке лежит отлично, вес не большой, если точнее 916гр. Измерил)) пришёл с набором сверел, правда я так понимаю это не из комплекта, а просто добор, для удобства приобретателя, могу ошибаться. Просто в ящике для него нет отдельного места, куда бросил там и лежит. Место под зарядку в ящике тоже заставляет призадуматься, она там болтается. Ну короче это мелочи, за эти деньги. Продавца рекомендую. Товар супер!
Has come quickly works well
Super. Is zgrabniejsza and better made than przypuszczałem.Dotarła after 14 days and after all meanwhile were holidays. .. Now regret not ordered set with box. Lighter to compare size.