Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
From half to Bulgaria 10 days, super goods
The product is delivered quickly, of good quality, I recommend to everyone.
Żona zadowolona. Ciasto na pizze robi super, na pierogi też. Zamówienie z Polski dotarło do mnie w ciągu 3dni
Corresponds to the description, the order came in 10 days. The box was slightly damaged, but inside the whole thing. Packing is good enough. I ordered my wife for a gift, very satisfied. Everything works, will try in the case.
very good!
Mixer ordered 13.01, store sent 14.01 from Russian warehouse. In the Kemerovo region, the parcel came 25.01 (11 days). The packaging was cut through on one side, but these are questions to PR. The mixer is intact. Track wasn't tracked. Wrote to the seller. Replied that the parcel goes PR and wrote a track. The track was not written at first. thanks to the seller for prompt responses. The mixer has not yet been used. The bowl is made of dense alloy, inside is rough, the test will be for what to cling to. The whisk for 1-2mm from the bottom of the bowl rotates, so 1 egg will weigh, and then other reviews on this issue were discussed. Don't worry, 1 protein will rise!
Made an order on January 20, the Courier called about delivery 24. Mega fast delivery. It's whole. In the work has not yet been-I'll add a little later. At my request, the store sent the instruction in Russian language. The seller works very quickly, answers questions promptly!
Is OK
good
Quickly Oh four...
I got a mixer today. Checked, turns on. The view is very decent. On the table is like a glove. It looks very solid. Ordered the store instruction in Russian language. I hope I get it quickly. Although everything is clear. Thank you workers store!
Very good mixer. For a long time I wanted to buy something like this. Today I prepared marshmallow, some 15 minutes and everything is ready. My food processor couldn't handle it, little power. A beautiful mixer, thank you to the store. Delivery is super fast, on Sunday ordered, and on Wednesday already at the post office. I'm very pleased, thank you.
Very fast shipping (pity they send it by ASM, and there are always problems with delivery). Now only missing provarla
Wszystko OK polecam.
The mixer liked, the eggs on the biscuit beat on the max speed min for 3, cream cream + cream cheese as well! Family now I feed some cakes! Brought quickly days for 5. instruction sent to the Mail
I got my long-awaited mixer. While and, I hope in the future, is happy. I do not cook and do not bake much, so I did not consider expensive models, I stopped at this one. Made the most ordinary biscuit and poppy pie, baked in a multivark (fast). Very airy turned out pies. Yes, I did not bother about beating 1 egg, I will not weigh, and okay, I use 4 eggs in all recipes. Of course, it is necessary to be more careful with him, but this applies to any technique. Noise like a regular harvester. The speeds switch normally, it can be seen and heard. I was afraid that the bowl would be small, no, for me what I needed. I thought that it would be bulky, very compact .. Asked the store to reset to e-mail instruction in Russian language (there are several recipes with recommendations and yes, I'm one of those who first reads the instructions), sent immediately. So far I can not say anything about a thick test, I did not try. All ahead.
It came to Krasnodar in 3 days, everything works
Received within a week after the order. Mixer is happy, the proteins beat quickly. Thank you.
Normal for their money mixer, of course not KitchenAid, everywhere plastic, but eggs beat on Hurray. Let's see how long it works.
I am very happy with my purchase! Good quality!
Everything is super
Everything works recommend the store
Everything perfectly took a discount. The bowl is whole. Once two made a cake, everyone liked it. Proteins whisks but only at maximum speed. Noise is not louder than a hand mixer.
The appearance corresponds to the description, one biscuit baked, but it does not say anything yet. Let's see how it goes. Not very noisy. I really like it just to work. Sorry there is no instruction for Russian.
Product excellent price ששילמתי. Do great work ואישתי satisfied very