Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sweet Hommers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweethommers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sweethommers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sweethommers.com
Everything corresponds to the description.
Superrr!! Excellent light bulbs, you can change the brightness and heat of lighting. Come quickly! Thank you so much!
The goods came in a beautiful factory box. Everything works and corresponds to the description. You can even buy as a gift. Packed well. To the store 5 points.
The product is the same as in the picture in case I am satisfied
Amazing!!!! Can regulate the intensity of light
Everything is cool
Very wonderful we can change the colors from white to natural yellow, how happy I am with this product, I recommend dealing with the store.
дочки очень довольны! большое спасибо!
Everything is fine!
A lot thanks to the sale of the original corecten. a lot of the product.
Shipping took forever but I eventually received the item. Could be because of the pandemic. Item matches description
I got some bulbs today. They're super. I hope it will be as well. I waited for them for a long time. The second photo is made in total darkness. They are very bright and have several brightness levels.
Very fast shipping very very super
Ordered 1.05.2020, the store sent the order only 19.05.2020. The parcel received 5.06.2020. The goods are madly satisfied. Best. Delivery would be faster if the seller sent on time. But not scary in principle. Everything works. There are 20 stickers in the kit. Plastic plafons.
Very nice, they work well and you can regulate the tone of light.
Not in time picked up from the Mail, the money returned.
The order delayed a little, but everything came and everything is fine! Recommend
Lamp working perfectly.
Perfect, good value for money very easy to install
Arrived in time, all the whole, keep well, great purchase! Thank you
Ordered on April 14 May 4 already picked up by mail. Very quickly delivered to Kazan! Great light bulbs! The light is adjustable not only by intensity, but also by warm and cold! very good and practical thing! Thank you store for everything! Prosperity shop!
Super fast delivery came in 11 days, everything is whole, wife is happy)
I love it
Work perfectly, great for price , Totally recommend !
Light bulbs are much less than expected